Returns & Exchanges
At Baisi Hair, we strive for complete satisfaction with your luxury hair extensions and offer a 30-day return window for products in their original, unaltered condition. Please ensure all tags and packaging remain intact to qualify for a full refund or exchange.
Initiate a Request
Contact our customer support team via email within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused hair extensions in their original bundle packaging, ensuring the gold ties and hygiene seals have not been removed or tampered with.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our designated quality control center.
Inspection and Refund
Once our specialists verify the hair's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing